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Policies

CANCELLATION OF BOOKINGS:

Any cancellation must be done via email, we do not accept phone call cancellations.  No exception.  We will send you a cancellation receipt, if you do not receive the cancellation receipt then the reservation is still live.  CHANGES TO RESERVATIONS must also be done by email, do not make a change on your reservation with your driver, sometimes driver’s get switched at the last moment and we do not want to have important information fall through the cracks so be sure to make changes through our office only.

Airport Reservations – There is a $25 (twenty-five) cancellation fee on reservations cancelled within 24 hours of scheduled pick up.

Hourly Rentals – There is a $100 (one hundred) cancellation fee on reservations cancelled within 5 business days of the rental.

**If cancellation occurs within 24 hours of the booked rental, 50% percent of the booking total will be charged for loss of business on that vehicle**

GENERAL POLICIES

Bookings need to be submitted with at least 24 hours notice.  We can not accommodate last minute requests.

There is a $50 non-refundable deposit taken at the time of booking.

If the weather causes a safety risk we reserve the right to cancel booking with notice going out to client immediately – reschedule pending availability.  We are not responsible for unforeseen mechanical failure, our fleet is maintained on a regular basis but unfortunately mechanical failures do occur.

Any travel outside of booking will be charged accordingly to the credit card on the booking on the next business day.

There is NO SMOKING of any kind inside any vehicle.
There is NO UNDER-AGED DRINKING OF ALCOHOLIC PRODUCTS of any kind inside the vehicle.
(See Prom contract for repercussions/penalty)

Our drivers have ABSOLUTE authority to terminate service for any abuse or misbehavior.

The person renting the vehicle will pay for misuse or damage to the vehicle or its contents with charge to be assessed on cost to repair and any time lost on booking the vehicle while repairs are done.

In case of any “car sickness”, an assessment of $300.00 ( three hundred) dollars will be charged to the renter as a reconditioning/cleaning fee. No Exceptions.

Payments of cash, company check, personal check, Visa, MasterCard, Discover credit cards are gladly accepted.

The vehicle will not proceed down any road/driveway that may cause damage either to the under carriage or the paint. If the driver feels the path ahead will cause damage to the vehicle he/she reserves the right not to proceed. The driver and client can discuss alternative options.

We can not be held responsible if an unexpected traffic jam prohibits the arrival of the vehicle in a timely manner, occasionally accidents occur and a traffic jam in unavoidable. As office policy dictates, drivers do monitor traffic and will leave with appropriate time to get to your pickup as a general rule.

Your driver will place all items that the you, the customer, brings out to the vehicle in the trunk .  Luggage can not be placed in the passenger compartment due to safety regulations.  (Special Occasion Limousine & Coach Inc. or its employees are NOT responsible for items left behind or lost by the customer).

Clients being picked up going to the airport who are not ready at pickup time will be billed an hourly rate plus tip for wait time.

I HAVE RECEIVED A COPY OF AND AGREE TO ABIDE BY THE ABOVE STATE TERMS, GUIDELINES AND POLICIES. I ALSO AUTHORIZE ( if needed ) THE COMPANY TO CHARGE TO MY CREDIT CARD and/or ACCOUNT FOR ANY OUTSTANDING BALANCE, ADDITIONAL CHARGES OR OTHER FEES INCURED DURING THE DURATION OF THE TRIP.

AIRPORT TRANSPORTATION POLICIES – PLEASE READ

 

*********VERY IMPORTANT – PLEASE BE AWARE OF OUR AIRPORT POLICIES BELOW*********
You will be provided with your driver’s cell phone number as soon as your driver is booked. You will be responsible for contacing your driver if you have a change in Flight Number or a delay greater than 30 minutes. Your driver only has the information you originally provided at booking, so if something changes please be sure to get than information to him/her for a problem-free pick up.

If you are flying into Terminals B or C, please know Massport mandates all livery pick ups done in these Terminals are done in Departures. Please collect your bags, call your driver and go upstairs to “Departures” and outside to meet your driver and vehicle.

Drivers are NOT allowed to leave their vehicles but they will have their phone with them incase you need to contact them.

If you miss your flight and do not contact your driver you will be charged the full booking price as well as a $75 no-show pentalty.

If you flight is delayed by more than 45 minutes a charge of $25 per hour will begin to accrue.

We prefer to not have to implement any of the above penalties so be thoughtful of the driver who has shown up on time to pick you up, remember their time is valuable too!  We reserve the right to update the policies

Below are helpful links, follow incoming flights, check on your departing flight
See a Logan map and our pick up locations.

Click Here for Our Logan Airport Pick-Up Locations and Map…

Logan Airport Arrivals

Logan Airport Departures

Please Click Here for our Prom Contract